False promises made by Optimal Care representative

I am writing regarding order #ORD-8190-ZMM-5991 placed with Optimal Care on November 6, 1975. I paid $250.29 for membership, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Zaria B. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-8190-ZMM-5991 placed with Optimal Care on November 6, 1975. I paid $250.29 for membership, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Zaria B. and other representatives have not been helpful in resolving this matter.