Quality issues with Integrated Group product

I am writing regarding order #ORD-3349-VCN-7765 placed with Integrated Group on June 18, 2003. I paid $834.29 for solution, but when it arrived, I discovered was damaged upon delivery. I've made numerous attempts to contact customer service, but Betty X. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-3349-VCN-7765 placed with Integrated Group on June 18, 2003. I paid $834.29 for solution, but when it arrived, I discovered was damaged upon delivery. I've made numerous attempts to contact customer service, but Betty X. and other representatives have not been helpful in resolving this matter.