Unresolved issue with Housing of Select product

I want to report a serious concern with Housing of Select's unit that I purchased on September 25, 2016 from your North Jarenmouth, Maryland store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Brionna E., but my issue remains unresolved.

I want to report a serious concern with Housing of Select's unit that I purchased on September 25, 2016 from your North Jarenmouth, Maryland store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Brionna E., but my issue remains unresolved.