Hidden fees discovered from Residence International International

I want to report a serious concern with Residence International International's platform that I purchased on February 4, 2020 from your Port Caseyview, Maryland store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Audreanne P., but my issue remains unresolved.

I want to report a serious concern with Residence International International's platform that I purchased on February 4, 2020 from your Port Caseyview, Maryland store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Audreanne P., but my issue remains unresolved.