Counsel Group of Reliable refused to address issue

I am writing regarding order #ORD-8836-GPA-4667 placed with Counsel Group of Reliable on September 27, 2022. I paid $969.26 for tool, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Estefania A. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-8836-GPA-4667 placed with Counsel Group of Reliable on September 27, 2022. I paid $969.26 for tool, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Estefania A. and other representatives have not been helpful in resolving this matter.