Billing dispute with Logic Ventures Bhopal

I want to report a serious concern with Logic Ventures Bhopal's equipment that I purchased on July 24, 2013 from your Connton, Mississippi store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Telly C., but my issue remains unresolved.

I want to report a serious concern with Logic Ventures Bhopal's equipment that I purchased on July 24, 2013 from your Connton, Mississippi store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Telly C., but my issue remains unresolved.