False promises made by The Global Emporium Enterprises representative

I'm writing to complain about the delivery service I received from The Global Emporium Enterprises. After paying $671.61 for appliance, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Ismael J., but have not received a satisfactory resolution.

I'm writing to complain about the delivery service I received from The Global Emporium Enterprises. After paying $671.61 for appliance, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Ismael J., but have not received a satisfactory resolution.