Counsel Counsel of Trusted provided defective product

I want to report a serious concern with Counsel Counsel of Trusted's unit that I purchased on October 14, 1992 from your Mariloumouth, West Virginia store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Jayme I., but my issue remains unresolved.

I want to report a serious concern with Counsel Counsel of Trusted's unit that I purchased on October 14, 1992 from your Mariloumouth, West Virginia store. The product has has poor quality despite being advertised as high quality. I've contacted customer service three times and spoken to Jayme I., but my issue remains unresolved.