Ultra Ventures Holdings failed to honor their commitment

I'm writing to complain about the return process I received from Ultra Ventures Holdings. After paying $646.27 for tool, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Vivianne P., but have not received a satisfactory resolution.

I'm writing to complain about the return process I received from Ultra Ventures Holdings. After paying $646.27 for tool, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Vivianne P., but have not received a satisfactory resolution.