Modern Residence Solutions failed to honor their commitment

I am writing regarding order #ORD-9077-CCC-1225 placed with Modern Residence Solutions on October 26, 2004. I paid $746.62 for membership, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Reanna D. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-9077-CCC-1225 placed with Modern Residence Solutions on October 26, 2004. I paid $746.62 for membership, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Reanna D. and other representatives have not been helpful in resolving this matter.