Robo Systems tech support failed to resolve issue

I want to report a serious concern with Robo Systems's tool that I purchased on September 17, 1993 from your South Itzelchester, Wisconsin store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Jannie G., but my issue remains unresolved.

I want to report a serious concern with Robo Systems's tool that I purchased on September 17, 1993 from your South Itzelchester, Wisconsin store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Jannie G., but my issue remains unresolved.