Unresolved issue with Diligent Advisory Advocates Enterprises product

I want to report a serious concern with Diligent Advisory Advocates Enterprises's membership that I purchased on March 1, 1996 from your Botsfordhaven, Ohio store. The product has experienced long delays despite being advertised as high quality. I've contacted customer service three times and spoken to Barry Q., but my issue remains unresolved.

I want to report a serious concern with Diligent Advisory Advocates Enterprises's membership that I purchased on March 1, 1996 from your Botsfordhaven, Ohio store. The product has experienced long delays despite being advertised as high quality. I've contacted customer service three times and spoken to Barry Q., but my issue remains unresolved.