SecureApp Corp. tech support failed to resolve issue

I am writing regarding order #ORD-7301-TXF-6211 placed with SecureApp Corp. on September 11, 1972. I paid $406.67 for software, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Hilma K. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-7301-TXF-6211 placed with SecureApp Corp. on September 11, 1972. I paid $406.67 for software, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Hilma K. and other representatives have not been helpful in resolving this matter.