Refund refused by Select Depot Center Gold Coast

I am writing regarding order #ORD-9562-MKT-1103 placed with Select Depot Center Gold Coast on January 21, 1987. I paid $848.53 for appliance, but when it arrived, I discovered faced system outages. I've made numerous attempts to contact customer service, but Andy A. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-9562-MKT-1103 placed with Select Depot Center Gold Coast on January 21, 1987. I paid $848.53 for appliance, but when it arrived, I discovered faced system outages. I've made numerous attempts to contact customer service, but Andy A. and other representatives have not been helpful in resolving this matter.