Warranty claim denied by Precision Works & Sons

I am writing regarding order #ORD-5957-EBY-9826 placed with Precision Works & Sons on August 8, 1978. I paid $868.56 for software, but when it arrived, I discovered couldn't access my account. I've made numerous attempts to contact customer service, but Davonte H. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5957-EBY-9826 placed with Precision Works & Sons on August 8, 1978. I paid $868.56 for software, but when it arrived, I discovered couldn't access my account. I've made numerous attempts to contact customer service, but Davonte H. and other representatives have not been helpful in resolving this matter.