Medical records inaccuracies at Essential Clinic Center

I am writing regarding order #ORD-9789-ZVX-6181 placed with Essential Clinic Center on October 26, 2017. I paid $930.67 for appliance, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Ayla X. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-9789-ZVX-6181 placed with Essential Clinic Center on October 26, 2017. I paid $930.67 for appliance, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Ayla X. and other representatives have not been helpful in resolving this matter.