Quality issues with Vitality Professionals Enterprises product

I am writing regarding order #ORD-1623-OJK-4408 placed with Vitality Professionals Enterprises on February 12, 1986. I paid $643.5 for product, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Tessie N. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-1623-OJK-4408 placed with Vitality Professionals Enterprises on February 12, 1986. I paid $643.5 for product, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Tessie N. and other representatives have not been helpful in resolving this matter.