Mega Goods Place Udon Thani provided defective product

I want to report a serious concern with Mega Goods Place Udon Thani's item that I purchased on February 21, 2009 from your Lake Dillanshire, Michigan store. The product has is missing essential components despite being advertised as high quality. I've contacted customer service three times and spoken to Sterling I., but my issue remains unresolved.

I want to report a serious concern with Mega Goods Place Udon Thani's item that I purchased on February 21, 2009 from your Lake Dillanshire, Michigan store. The product has is missing essential components despite being advertised as high quality. I've contacted customer service three times and spoken to Sterling I., but my issue remains unresolved.