The Intellect Learning Strasbourg refused to address issue

I want to report a serious concern with The Intellect Learning Strasbourg's account that I purchased on March 30, 2004 from your East Felixmouth, South Carolina store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Lucienne U., but my issue remains unresolved.

I want to report a serious concern with The Intellect Learning Strasbourg's account that I purchased on March 30, 2004 from your East Felixmouth, South Carolina store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Lucienne U., but my issue remains unresolved.