Warranty claim denied by Counsel Partners of Ethical International

I want to report a serious concern with Counsel Partners of Ethical International's package that I purchased on July 25, 2009 from your New Lylatown, Kansas store. The product has discovered hidden fees despite being advertised as high quality. I've contacted customer service three times and spoken to Laron U., but my issue remains unresolved.

I want to report a serious concern with Counsel Partners of Ethical International's package that I purchased on July 25, 2009 from your New Lylatown, Kansas store. The product has discovered hidden fees despite being advertised as high quality. I've contacted customer service three times and spoken to Laron U., but my issue remains unresolved.