Micro-Edge failed to honor their commitment

I'm writing to complain about the exchange program I received from Micro-Edge. After paying $435.38 for item, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Reba T., but have not received a satisfactory resolution.

I'm writing to complain about the exchange program I received from Micro-Edge. After paying $435.38 for item, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Reba T., but have not received a satisfactory resolution.