Warranty claim denied by The Urban Trade

I'm writing to complain about the warranty service I received from The Urban Trade. After paying $641.95 for package, I found that it was damaged upon delivery. I've tried resolving this with your customer service team multiple times, including speaking with Paolo T., but have not received a satisfactory resolution.

I'm writing to complain about the warranty service I received from The Urban Trade. After paying $641.95 for package, I found that it was damaged upon delivery. I've tried resolving this with your customer service team multiple times, including speaking with Paolo T., but have not received a satisfactory resolution.