Hidden fees discovered from Emporium Plus

I want to report a serious concern with Emporium Plus's account that I purchased on March 28, 1999 from your Everardoside, Nebraska store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Bernhard O., but my issue remains unresolved.

I want to report a serious concern with Emporium Plus's account that I purchased on March 28, 1999 from your Everardoside, Nebraska store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Bernhard O., but my issue remains unresolved.