Refund refused by Modern Domain Geelong

I purchased a item from Modern Domain Geelong on September 1, 1974. Shortly after using it, I experienced was promised features that don't exist. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Elena R. who promised to escalate my case, but I've heard nothing since.

I purchased a item from Modern Domain Geelong on September 1, 1974. Shortly after using it, I experienced was promised features that don't exist. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Elena R. who promised to escalate my case, but I've heard nothing since.