Warranty claim denied by The Select Table Holdings

I want to report a serious concern with The Select Table Holdings's platform that I purchased on January 3, 2017 from your Carrollfort, Alaska store. The product has found unauthorized charges despite being advertised as high quality. I've contacted customer service three times and spoken to Adela X., but my issue remains unresolved.

I want to report a serious concern with The Select Table Holdings's platform that I purchased on January 3, 2017 from your Carrollfort, Alaska store. The product has found unauthorized charges despite being advertised as high quality. I've contacted customer service three times and spoken to Adela X., but my issue remains unresolved.