Frustrated with Architecture Associates Holdings's lack of response

I want to report a serious concern with Architecture Associates Holdings's device that I purchased on February 9, 2004 from your Lake Garrickshire, Mississippi store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Ernie X., but my issue remains unresolved.

I want to report a serious concern with Architecture Associates Holdings's device that I purchased on February 9, 2004 from your Lake Garrickshire, Mississippi store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Ernie X., but my issue remains unresolved.