Billing dispute with Select Estates

I purchased a device from Select Estates on October 22, 2007. Shortly after using it, I experienced has poor quality. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Osborne R. who promised to escalate my case, but I've heard nothing since.

I purchased a device from Select Estates on October 22, 2007. Shortly after using it, I experienced has poor quality. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Osborne R. who promised to escalate my case, but I've heard nothing since.