Frustrated with Diagnostic Hospital's lack of response

I am writing regarding order #ORD-4941-JID-3513 placed with Diagnostic Hospital on January 21, 1996. I paid $636.72 for unit, but when it arrived, I discovered arrived significantly late. I've made numerous attempts to contact customer service, but Roselyn V. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-4941-JID-3513 placed with Diagnostic Hospital on January 21, 1996. I paid $636.72 for unit, but when it arrived, I discovered arrived significantly late. I've made numerous attempts to contact customer service, but Roselyn V. and other representatives have not been helpful in resolving this matter.