Overcharged by Vital Specialists for service

I want to report a serious concern with Vital Specialists's service that I purchased on December 11, 1976 from your Bradtkeborough, South Dakota store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Florence X., but my issue remains unresolved.

I want to report a serious concern with Vital Specialists's service that I purchased on December 11, 1976 from your Bradtkeborough, South Dakota store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Florence X., but my issue remains unresolved.