Unresolved issue with Kitchen & Classics product

I am writing regarding order #ORD-2883-NAU-7437 placed with Kitchen & Classics on January 15, 1995. I paid $747.78 for package, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Monroe G. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-2883-NAU-7437 placed with Kitchen & Classics on January 15, 1995. I paid $747.78 for package, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Monroe G. and other representatives have not been helpful in resolving this matter.