False promises made by Urban Associates representative

I want to report a serious concern with Urban Associates's accessory that I purchased on January 19, 1975 from your Adellside, Ohio store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Jayson K., but my issue remains unresolved.

I want to report a serious concern with Urban Associates's accessory that I purchased on January 19, 1975 from your Adellside, Ohio store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Jayson K., but my issue remains unresolved.