Frustrated with Haus Express's lack of response

I'm writing to complain about the setup assistance I received from Haus Express. After paying $457.79 for package, I found that it stopped working after two weeks. I've tried resolving this with your customer service team multiple times, including speaking with Johnson X., but have not received a satisfactory resolution.

I'm writing to complain about the setup assistance I received from Haus Express. After paying $457.79 for package, I found that it stopped working after two weeks. I've tried resolving this with your customer service team multiple times, including speaking with Johnson X., but have not received a satisfactory resolution.