Quality issues with Flavors Classics product

I am writing regarding order #ORD-9012-ALY-8613 placed with Flavors Classics on November 28, 2012. I paid $550.37 for gadget, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Raquel N. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-9012-ALY-8613 placed with Flavors Classics on November 28, 2012. I paid $550.37 for gadget, but when it arrived, I discovered was denied a refund. I've made numerous attempts to contact customer service, but Raquel N. and other representatives have not been helpful in resolving this matter.