False promises made by Optimal Med Solutions representative

I want to report a serious concern with Optimal Med Solutions's system that I purchased on January 22, 2019 from your Lake Fletcher, Louisiana store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Tito P., but my issue remains unresolved.

I want to report a serious concern with Optimal Med Solutions's system that I purchased on January 22, 2019 from your Lake Fletcher, Louisiana store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Tito P., but my issue remains unresolved.