Homes Bros Group provided defective product

I am writing regarding order #ORD-3919-OFY-2362 placed with Homes Bros Group on July 30, 1995. I paid $536.16 for tool, but when it arrived, I discovered stopped working after two weeks. I've made numerous attempts to contact customer service, but Abby S. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-3919-OFY-2362 placed with Homes Bros Group on July 30, 1995. I paid $536.16 for tool, but when it arrived, I discovered stopped working after two weeks. I've made numerous attempts to contact customer service, but Abby S. and other representatives have not been helpful in resolving this matter.