Refund refused by Ultimate Build
Complaint Details
I have been a loyal customer of Ultimate Build for several years. However, my recent experience has been extremely disappointing. I ordered product (order #ORD-5493-XTE-1417) on April 23, 1996, and have encountered was denied a refund. Despite multiple calls to customer service, no one has been able to help me.
Comments (2)
Arely Upton
May 21, 2025 05:24Just wanted to follow up on my complaint regarding Ultimate Build. I haven't heard anything back yet, and the laptop I purchased is still not working correctly. Any assistance would be greatly appreciated.
Zachery Kerluke
May 26, 2025 05:15Dear customer, On behalf of Ultimate Build, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-24E709BB) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Elizabeth Lee Client Support Executive Ultimate Build
Complaint Status
VerifiedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Verified"