Unresolved issue with CareerPath Coaching warranty package

I've received an email from Robert Hernandez at CareerPath Coaching offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The camera was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at CareerPath Coaching take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-EEDC6ED0). One of our specialists from our Service Excellence will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Clark Customer Satisfaction Coordinator CareerPath Coaching Customer Relations