Community of Royal refused to address issue

I'm writing to complain about the return process I received from Community of Royal. After paying $189.62 for solution, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Michelle K., but have not received a satisfactory resolution.

I'm writing to complain about the return process I received from Community of Royal. After paying $189.62 for solution, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Michelle K., but have not received a satisfactory resolution.