Community of Royal failed to honor their commitment

I'm writing to complain about the warranty service I received from Community of Royal. After paying $27.83 for device, I found that it couldn't access my account. I've tried resolving this with your customer service team multiple times, including speaking with Fatima K., but have not received a satisfactory resolution.

I'm writing to complain about the warranty service I received from Community of Royal. After paying $27.83 for device, I found that it couldn't access my account. I've tried resolving this with your customer service team multiple times, including speaking with Fatima K., but have not received a satisfactory resolution.