Delayed delivery from Med Path

I want to report a serious concern with Med Path's accessory that I purchased on October 8, 2014 from your Marcelotown, South Dakota store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Laverne Y., but my issue remains unresolved.

I want to report a serious concern with Med Path's accessory that I purchased on October 8, 2014 from your Marcelotown, South Dakota store. The product has stopped working after two weeks despite being advertised as high quality. I've contacted customer service three times and spoken to Laverne Y., but my issue remains unresolved.