Overcharged by Urban Advisors Dibba Al-Fujairah International for service

I want to report a serious concern with Urban Advisors Dibba Al-Fujairah International's system that I purchased on April 22, 2001 from your Jeanieborough, Wyoming store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Angelo W., but my issue remains unresolved.

I want to report a serious concern with Urban Advisors Dibba Al-Fujairah International's system that I purchased on April 22, 2001 from your Jeanieborough, Wyoming store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Angelo W., but my issue remains unresolved.