Refund refused by First Store Direct

I'm writing to complain about the exchange program I received from First Store Direct. After paying $488.56 for item, I found that it encountered rude staff. I've tried resolving this with your customer service team multiple times, including speaking with Theo S., but have not received a satisfactory resolution.

I'm writing to complain about the exchange program I received from First Store Direct. After paying $488.56 for item, I found that it encountered rude staff. I've tried resolving this with your customer service team multiple times, including speaking with Theo S., but have not received a satisfactory resolution.