The Global Haus refused to address issue

I am writing regarding order #ORD-3698-XBQ-4398 placed with The Global Haus on September 3, 2010. I paid $635.47 for appliance, but when it arrived, I discovered received incorrect information. I've made numerous attempts to contact customer service, but Lydia U. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-3698-XBQ-4398 placed with The Global Haus on September 3, 2010. I paid $635.47 for appliance, but when it arrived, I discovered received incorrect information. I've made numerous attempts to contact customer service, but Lydia U. and other representatives have not been helpful in resolving this matter.