Quality issues with Habitat Management product

I want to report a serious concern with Habitat Management's item that I purchased on October 9, 1978 from your Howellville, Pennsylvania store. The product has experienced long delays despite being advertised as high quality. I've contacted customer service three times and spoken to Melyna M., but my issue remains unresolved.

I want to report a serious concern with Habitat Management's item that I purchased on October 9, 1978 from your Howellville, Pennsylvania store. The product has experienced long delays despite being advertised as high quality. I've contacted customer service three times and spoken to Melyna M., but my issue remains unresolved.