Frustrated with Solid Architecture Builders George Town's lack of response

I am writing regarding order #ORD-7960-MKC-1278 placed with Solid Architecture Builders George Town on November 16, 2020. I paid $288.36 for equipment, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Maye W. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-7960-MKC-1278 placed with Solid Architecture Builders George Town on November 16, 2020. I paid $288.36 for equipment, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Maye W. and other representatives have not been helpful in resolving this matter.