Billing discrepancy with Prime Health Foundation medical center

I am writing regarding order #ORD-9015-RFA-4069 placed with Prime Health Foundation on September 18, 2020. I paid $443.5 for item, but when it arrived, I discovered was damaged upon delivery. I've made numerous attempts to contact customer service, but Roberta F. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-9015-RFA-4069 placed with Prime Health Foundation on September 18, 2020. I paid $443.5 for item, but when it arrived, I discovered was damaged upon delivery. I've made numerous attempts to contact customer service, but Roberta F. and other representatives have not been helpful in resolving this matter.