Warranty claim denied by Urban Domain Sakai

I'm writing to complain about the setup assistance I received from Urban Domain Sakai. After paying $280.34 for item, I found that it discovered hidden fees. I've tried resolving this with your customer service team multiple times, including speaking with Margot Q., but have not received a satisfactory resolution.

I'm writing to complain about the setup assistance I received from Urban Domain Sakai. After paying $280.34 for item, I found that it discovered hidden fees. I've tried resolving this with your customer service team multiple times, including speaking with Margot Q., but have not received a satisfactory resolution.