Unresolved issue with Delight Restaurants product

I want to report a serious concern with Delight Restaurants's package that I purchased on November 8, 2001 from your Carmelaborough, West Virginia store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Susanna J., but my issue remains unresolved.

I want to report a serious concern with Delight Restaurants's package that I purchased on November 8, 2001 from your Carmelaborough, West Virginia store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Susanna J., but my issue remains unresolved.