Poor customer service experience with The Craft Table

I want to report a serious concern with The Craft Table's unit that I purchased on December 27, 1982 from your Streichport, Vermont store. The product has faced system outages despite being advertised as high quality. I've contacted customer service three times and spoken to Earl R., but my issue remains unresolved.

I want to report a serious concern with The Craft Table's unit that I purchased on December 27, 1982 from your Streichport, Vermont store. The product has faced system outages despite being advertised as high quality. I've contacted customer service three times and spoken to Earl R., but my issue remains unresolved.