Frustrated with The Traditional Meals's lack of response

I purchased a platform from The Traditional Meals on August 21, 2019. Shortly after using it, I experienced is missing essential components. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Rosina A. who promised to escalate my case, but I've heard nothing since.

I purchased a platform from The Traditional Meals on August 21, 2019. Shortly after using it, I experienced is missing essential components. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Rosina A. who promised to escalate my case, but I've heard nothing since.